Business Process Consulting
TMW’s Business Consulting Services helps transportation companies discover and quantify areas for operational improvement, which ultimately leads to greater profitability and future success for your operation.
Our consultants provide services in the areas of order management, logistics managment, transportation management, customer service mangement, financials, reporting and EDI.
Drive Results
TMW System’s Consulting Service has developed a proven methodology called Drive Results, which is used to measure and identify areas of improvement for your operation’s performance. The Drive Results initiative is a 360 degree review of your operation’s people, processes and technologies compared against your company’s strategic goals and objectives to ensure your operation is optimally designed. The resulting recommendations will help your operation achieve sustainable process improvements and may include:
- Improving on existing policies, procedures and workflow
- Developing new policies, procedures and workflow
- Increased utilization of existing technology enablers
- Incorporating new technology enablers
- Advance training opportunities
The Drive Results initiative will identify potential areas for improvements, their associated value propositions and solutions.
The Approach
We focus on People, Processes, and Technology. These are the three fundamental drivers for continuous improvement, with no one driver more or less important. Each driver figuratively and literally drives the other.
By using this approach, the Drive Results initiative successfully accomplishes:
- Leveraging your existing technologies and processes that are currently work together to bridge the gap between information management and business goals.
- Quantifies your current operational performance and efficiencies, and then compares the current state against industry best practices.
- Assist your operation with developing a thorough understanding of how best to implement process and technology changes to enhance business operations.
The Five Phases
The Drive Results initiative consists of five phases which can be applied to all or only specific core competencies of your operation:
Core Competencies to Review:
- Front Office Processes - Fleet operations. Order Entry & Dispatch
- Back Office Support- Rating, Invoicing, Settlements, & Financials
- EDI Review - Set-up, Performance Monitoring, Newly Automated Features
- Reporting - Financial Performance Measurements, User KPI's for Operations and Support Personnel
- Accounting Systems Interface & Utilization - Advanced Training
- Mobile Communications Utilization & Form Reviews
- Database Maintenance & Performance Tuning
Numbers Speak Louder than Words
In line with the business axiom of “if it can’t be measured, it can’t be managed…”, the Drive Results initiative establishes timely Key Performance Indicators (KPI’s) for an operation to measure both financial and operational processes, thus allowing the quantitative management of an operation and the technologies it utilizes.
Click here for an overview of current technology related KPI’s:
For more information, please contact.
Mark Sitko
Sr. Transportation Consultant
Tel: 216.831.6606 x 2287
Cell: 216.952.5893
msitko@tmwsystem.com